Springboard Program

A full-cycle service design project that revitalizes an urban transit hub for migrant workers by integrating a job-seeking app with physical community support.

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挑战

Sanhe Job Market became a "dead-end" for marginalized youth due to a lack of social support and a broken job-seeking ecosystem. The core challenge was to design a system that could handle extreme complexity—balancing unstable employment, low-cost living needs, and the psychological stagnation of migrant workers

解决方案

An integrated "Springboard" system that bridges digital and physical touchpoints. I designed a mobile platform for transparent job-matching and skill-building, complemented by a physical "Talent Hotel" and community hub. This end-to-end strategy transforms a temporary shelter into a functional transition point for urban integration.

影响

The project provides a scalable framework for urban "Arrival Cities," shifting the service model from passive relief to active empowerment. By optimizing the transition workflow, it reduces the cost of job-seeking while fostering a sense of community identity and long-term career growth for migrant youth.

BACKGROUND

Shenzhen:Silicon Valley of China

Shenzhen, a prosperous capital and a city of innovation in China, has four pillar industries of high-tech industry, financial industry, modern logistics industry and cultural and creative industry. Shenzhen is an important high-tech R&D and manufacturing base in southern China. It is often referred to as the "Silicon Valley of China" and has also given birth to many world-renowned high-tech companies such as Tencent, Huawei, and DJI.


Population Composition

Shenzhen is a city built entirely by floating population. The locals in Shenzhen only account for about 1% of the total population, and they developed based on the foreign population.


Urban village:Arrival city

Shenzhen attracts young people from all over the country to seek opportunities here. Urban villages are "a springboard for migrants to integrate into the city.

Sanhe job market

Around 2005, many employment agencies and labor dispatch companies successively settled in Jingle Nanbei District, gradually forming a "job agency street" for recruiting general workers, with an average of more than 7,000 job seekers per day, and more than 2.5 million job seekers throughout the year. After more than 10 years of development, this area has become the "distribution center" of the general labor market in the city and even the whole country. Many people in this area rely on "daily jobs" as their main source of income.


PRIMARY RESEARCH

Operating Model inSanhe job market:What is day laborer

Day laborer:Doing simple and repetitive work on the factory assembly line. Basically, there is no technical content.

RMB 22 per hour:The wages are calculated according to the working hours, and can basically be settled once a day

Meals and lodging:Generally lunch is included, and if you meet a short-term worker with good treatment, you may provide accommodation.


Field Trips

Generally lunch is included, and if you meet a short-term worker with good treatment, you may provide accommodation.Generally lunch is included, and if you meet a short-term worker with good treatment, you may provide accommodation.


Persona:Sanhe youth

Conclusion

INTERVIEW

Forum:Analysis of the phenomenon

DESIGN OPPORTUNITY

CODEESIGN

Participatory Design in Practice

Invite multiple people to act as stakeholders in the community of job seekers, job market operators, hoteliers, security personnel, etc., and involve them in the design process to ensure the results meet their needs and are usable.

STASKHOLDERS

After codesign, the project implementation plan was confirmed, new stakeholders were introduced, and stakeholders were restructured.

DESIGN STATEMENT

Lift Manifesto

In order to satisfy migrant youth with lower social status who need a temporary habitat when they first come to the city, and then further integrate into the city, my Springboard Project is a community-centered service system.

It gives workers cheap board and lodging, which is convenient for migrant workers to find a job while protecting their rights and interests], not like a village in a city is generally messy.

My product caring about the connection between the city and the countryside, plays a transitional function, and serves as a springboard for rural youth to enter the city.

Community Space Reconstruction

COMMUNITY MODULE CONSTRUCTION

APP DESIGN

Site Map

UI

Check-in needs to download the app to cooperate with the community's offline services.

SERVICE MECHAMISM

Mechanism Of Worker Points

Business Model Canvas

SCENARIO

BACKGROUND

Shenzhen:Silicon Valley of China

Shenzhen, a prosperous capital and a city of innovation in China, has four pillar industries of high-tech industry, financial industry, modern logistics industry and cultural and creative industry. Shenzhen is an important high-tech R&D and manufacturing base in southern China. It is often referred to as the "Silicon Valley of China" and has also given birth to many world-renowned high-tech companies such as Tencent, Huawei, and DJI.


Population Composition

Shenzhen is a city built entirely by floating population. The locals in Shenzhen only account for about 1% of the total population, and they developed based on the foreign population.


Urban village:Arrival city

Shenzhen attracts young people from all over the country to seek opportunities here. Urban villages are "a springboard for migrants to integrate into the city.

Sanhe job market

Around 2005, many employment agencies and labor dispatch companies successively settled in Jingle Nanbei District, gradually forming a "job agency street" for recruiting general workers, with an average of more than 7,000 job seekers per day, and more than 2.5 million job seekers throughout the year. After more than 10 years of development, this area has become the "distribution center" of the general labor market in the city and even the whole country. Many people in this area rely on "daily jobs" as their main source of income.


PRIMARY RESEARCH

Operating Model inSanhe job market:What is day laborer

Day laborer:Doing simple and repetitive work on the factory assembly line. Basically, there is no technical content.

RMB 22 per hour:The wages are calculated according to the working hours, and can basically be settled once a day

Meals and lodging:Generally lunch is included, and if you meet a short-term worker with good treatment, you may provide accommodation.


Field Trips

Generally lunch is included, and if you meet a short-term worker with good treatment, you may provide accommodation.Generally lunch is included, and if you meet a short-term worker with good treatment, you may provide accommodation.


Persona:Sanhe youth

Conclusion

INTERVIEW

Forum:Analysis of the phenomenon

DESIGN OPPORTUNITY

CODEESIGN

Participatory Design in Practice

Invite multiple people to act as stakeholders in the community of job seekers, job market operators, hoteliers, security personnel, etc., and involve them in the design process to ensure the results meet their needs and are usable.

STASKHOLDERS

After codesign, the project implementation plan was confirmed, new stakeholders were introduced, and stakeholders were restructured.

DESIGN STATEMENT

Lift Manifesto

In order to satisfy migrant youth with lower social status who need a temporary habitat when they first come to the city, and then further integrate into the city, my Springboard Project is a community-centered service system.

It gives workers cheap board and lodging, which is convenient for migrant workers to find a job while protecting their rights and interests], not like a village in a city is generally messy.

My product caring about the connection between the city and the countryside, plays a transitional function, and serves as a springboard for rural youth to enter the city.

Community Space Reconstruction

COMMUNITY MODULE CONSTRUCTION

APP DESIGN

Site Map

UI

Check-in needs to download the app to cooperate with the community's offline services.

SERVICE MECHAMISM

Mechanism Of Worker Points

Business Model Canvas

SCENARIO

2023

项目周期

3 months

工具

Framer

类目

服务设计/UXUI

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